Explore a range of transportation options for your spa getaway
City Center
Kato Gouves4000 ft
Airports
Nikos Kazantzakis (HER)
9.4
mi
Sitia Public (JSH)
70.9
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Very nice Spa Experience
“The spa services were a true highlight of my stay; the Cretan massage left me feeling completely relaxed and rejuvenated.” view full review
Fun Mini Club
“The animation team at the mini club provided endless entertainment for my kids; they were so engaged that it was tough to pull them away!” view full review
Excellent Pool Access
“The swim-up rooms offered fantastic convenience, allowing easy access to the pool for our family, making swimming effortless and fun.” view full review
Delicious Snack Bar
“The outdoor pizza oven at the snack bar was a good surprise; fresh, hot pizza made for an enjoyable midday treat!” view full review
Feedback from previous guests about their experience.
76%
loved the resort and would return for another relaxing stay
7.6/10
Very good
Rooms
7.2
Location
8.2
Service
7.2
Dining
7.2
Guest reviews
7.6/10
based on 5 reviews
8.5
8.5/10 based on 137 reviews
Christopher
United Kingdom,
January
2025
7.0/10
We had a decent family holiday, enjoying the water park and daily entertainment. The food was good with plenty of options, but the room quality was a letdown, only deserving of a lower rating. While we appreciated the activities available for kids, the overall experience didn't fully meet our expectations, especially given the price we paid.
Rooms
5.0
The room quality was disappointing; it felt more like a 2-star accommodation rather than what we expected based on our booking.
Service
7.0
Certain staff members were friendly and accommodating, particularly during activities, but others seemed aloof, which affected our experience.
Location
8.0
The hotel was conveniently located, making it easy to explore the area, and it was close enough to the beach for our family.
Dining
7.0
The food was varied and enjoyable, especially appreciated by the kids, though some drinks were lackluster.
Facilities
9.0
The water park was definitely the highlight, providing endless fun for the kids throughout our stay.
Eva
United Kingdom,
November
2024
7.8/10
We had a lovely stay at the hotel, enjoying the cleanliness and the variety of food options available. The amenities, especially the pools and children's areas, were fantastic and kept us entertained. However, the dining area can get quite noisy during peak times, and the drinks could use some improvement. Overall, it was a good family holiday with some room for enhancement.
Rooms
8.0
We stayed in a family room that was a great size for our group, offering enough space for everyone. It was clean and comfortable, but a bit of a trek back to the main facilities.
Service
7.0
The staff were attentive and worked hard to ensure our stay was enjoyable. However, some areas, particularly during check-in, seemed a bit disorganized.
Location
9.0
The hotel is conveniently located just a short walk from the beach and local restaurants, making it easy to explore the area.
Dining
7.0
There was a good variety of food options available, though the dining experience was quite busy and noisy at times. The snacks by the pool were particularly enjoyable.
Facilities
8.0
The pools were great, especially the one for kids. However, it was disappointing that they were quite cold, which made it difficult for the little ones to enjoy.
Evelyn
United Kingdom,
November
2024
7.2/10
Our stay at the hotel had its ups and downs. The rooms were well-maintained and modern, and the cleanliness of the entire resort was impressive. We enjoyed the diverse dining options, particularly at breakfast. However, we found some aspects, like the service at the spa, lacking, which impacted our overall experience. Also, while the entertainment was fun, it felt a bit too centered on kids and not very engaging for adults.
Rooms
7.0
The rooms were modern and clean, though we felt the bathroom could have used more storage space. We initially received a room with just two single beds, which was not ideal.
Service
6.0
The service varied; while some staff were fantastic, there were instances where the staff at the spa were not as helpful as expected.
Location
8.0
The hotel is located conveniently close to the beach, though we had to rely on taxis or transport for dining elsewhere.
Dining
7.0
The dining options at the buffet were diverse, with particularly good choices available for breakfast, but the quality varied between outlets.
Facilities
8.0
The facilities were clean and enjoyable, with nice pools and a fun water park, but the gym was quite small and busy.
John
United Kingdom,
October
2024
8.2/10
We had a fantastic family holiday at Gouves Water Park, which was perfect for our kids. The staff were incredibly attentive and genuinely friendly, making our experience all the more enjoyable. The food quality was surprisingly good for an all-inclusive, although the dining area could feel a bit crowded at peak times. The pools were refreshing, but just a little cold for my taste. Overall, this place offers great value for families looking to enjoy some fun and relaxation together.
Rooms
8.0
Our family room was spacious, with a nice balcony overlooking the pool, providing a good amount of space for our needs.
Service
9.0
The staff provided excellent service, from special meals for our son with allergies to attentive waitstaff during meals.
Location
9.0
The hotel is conveniently located just a short walk to the beach, making it easy for us to enjoy seaside activities.
Dining
7.0
Dining was enjoyable with a good variety of food options, although the breakfast could use a bit more variety.
Facilities
8.0
We loved the water park, though some pools were a bit cold. Otherwise, everything was well-maintained.
Barry
United Kingdom,
September
2024
7.8/10
Overall, we had a lovely family holiday. The hotel offered a fantastic variety of food, and the entertainment kept us all engaged. Although we experienced some hiccups with check-in and a few staff interactions, the pools and entertainment facilities were a highlight, especially for the kids. An upgrade to a better room made a significant difference in our enjoyment, so I highly recommend that for families. The beach was just a short walk away, adding to the experience.
Rooms
9.0
After upgrading to a family suite, our space was bright, modern, and spacious with a lovely pool view. However, it would be helpful if they added a drying line for swimwear.
Service
7.0
While most staff were friendly and accommodating, we did face some issues with communication and a couple of abrupt interactions. Overall, they worked hard to provide activities and helped manage the demands of guests well.
Location
7.0
The location was quite convenient for beach access, just a five-minute walk away, which we appreciated. Nearby bars along the beach were a nice touch, but the surrounding area could feel a bit rough.
Dining
8.0
The dining experience was generally enjoyable with a wide variety of options available each night. However, breakfast could be chaotic during peak times, and there were some inconsistencies in food quality.
Facilities
8.0
The pools and water slides were fantastic for the kids, and there were plenty of snacks available. The entertainment facilities for families were a real bonus. However, the drinks quality could be improved.
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